FAQs and technical support 

Please check the following points before contacting Laurastar’s Customer Service:
 

Problem	Probable cause	Solution
The device makes a whirring sound when steam is emitted from the aluminium soleplate.	The generator is vibrating.	This noise is normal for a new appliance. It will go away during use.
The device makes a crackling sound when it is switched on.	The device has been programmed to heat up.	This noise is normal when the device is hot.
The white indicator light flashes while disinfecting.	The water has heated up again.	The device works normally.
The aluminium soleplate isn’t releasing any steam. The pressure has decreased.	The water tank is empty. The device is switched off. The plug is disconnected.	Refill the water tank. Press the on/off switch on the device. Plug in the device.
The indicator light remains red when the water tank is full.	The water tank has not been correctly inserted.	Remove the water tank and replace it correctly on the base with the lid open.
Water droplets are coming off the soleplate.	The DMS Steamer isn’t ready. The device hasn't been emptied recently. The water tank has been rinsed out with something other than water.	Wait until the white indicator light on the on/off switch stops flashing. Empty the device. Call the Customer Service.
The aluminium soleplate isn’t heating up.	The plug is disconnected. The on/off switch is switched off.	Plug in the device. Turn on the device.